InGenius • 4th April 2025

Contact Center Horror Stories: Tales From the Digital Crypt - InGenius

Ghosts and ghouls aren’t the only things to fear this Halloween. Within the hallowed walls of the contact center, a darker evil lurks for your organization’s support agents in the form of frustrated customers, disconnected systems, and emotional burnout. In fact, because of these challenges, 47% of contact center employees have a plan to leave their current role within a year and a half (CX Today). 
And if that isn’t enough to send chills down your spine, these horror stories will. Prepare to be...

InGenius • 4th April 2025

How to Improve Contact Center Agent Coaching to Maximize Customer Satisfaction - InGenius

How can you empower your contact center agents to deliver exceptional customer experiences? For many organizations, the answer lies in effective coaching. By investing in your agents’ professional development, you can unlock their full potential and drive significant improvements in customer satisfaction and loyalty.
However, traditional coaching methods can be time-consuming and often lack prioritization. In fact, according to a recent report from Gartner®, customer service and support supervis...

RightAnswers • 4th April 2025

2025 Contact Center Trends and Solutions for Success - RightAnswers

Contact centers have long been the backbone of customer service operations. However, in today’s rapidly changing digital age, these centers are undergoing a significant transformation. To remain competitive and deliver exceptional customer experiences, businesses must adapt to emerging trends and technologies. 
As we look ahead to 2025, several key trends are poised to reshape the contact center landscape. From the rise of the “super agent” to the increasing reliance on AI-driven automation, the...

RightAnswers • 4th April 2025

KCS v6 Verification: What It Is and Why It Matters - RightAnswers

Let’s talk KCS. And let’s be clear: we know a thing or two about it. Why? As the first knowledge management solution to achieve KCS verification, we didn’t just meet the standards; we helped set them. 
So, what is KCS and why should you care? KCS is a methodology of reusing, improving, and creating (if it doesn’t already exist) knowledge within your agents’ daily workflow. It’s designed to make knowledge a natural byproduct of solving problems, rather than a separate, cumbersome task. KCS v6 all...

Fullstack Academy • 2nd January 2024

5 Cloud Computing Vulnerabilities Hackers Love to Exploit

Over the last several years, cloud computing has become a popular tool for businesses of all industries and sizes. Cloud computing is on-demand access via the Internet to IT resources saved in a remote database. With greater accessibility and enhanced collaboration, it’s no surprise that 40% of the 1,900 global tech and business leaders surveyed by Google plan to increase their use of the cloud.

While the cloud offers many benefits for businesses, such as reduced server equipment and costs and

Fullstack Academy • 30th August 2023

Veterans in Tech: From Military Service to Software Engineering

According to the U.S. Department of Labor, 200,000 service members leave the military each year, and many pursue jobs in tech. Active-duty service members and military veterans possess many transferrable skills that are highly sought-after in the tech industry. Plus, service members may have specialized training in areas like cybersecurity and software engineering.

With the growing demand for tech professionals, Fullstack Academy is committed to helping military service members and veterans fur

Fullstack Academy • 17th July 2023

A Guide to Test-Driven Development

The test-driven development methodology works in five stages: writing tests, writing code, and refactoring.

The first phase of test-driven development is to read and understand the request. This helps emphasize that each test has a purpose in satisfying an application or business objective.

The second stage of TDD consists of writing a specific, automated test that describes an individual functionality of the application. In this phase, the test will fail until the code is written to satisfy i

The Interline • 26th June 2020

Futureproofing Your Supply Chain: Digitally Transform To Succeed In An Uncertain World

When COVID-19 began to spread, manufacturers were some of the first to feel the impact. A tsunami hit the whole industry. Many manufacturers ran into major challenges: A good portion of the manufacturing industry had to halt their operations as a result of restrictions that left them with a reduced workforce while others were unable to effectively handle an increase in demand as many off-shore manufacturers became inaccessible. Additionally, the scarcity of raw materials forced manufacturers to

Lectra • 5th August 2019

A 3D software solution is a perfect fit for your supply chain

Discrepancies among sizes across the fashion industry make finding the right fit difficult for consumers. A size large in one brand might be a medium in another, which is frustrating for the consumer when trying to buy clothing online and often results in a return.

Brands, retailers, and manufacturers are trying to find ways to fix the “fit” issue plaguing the fashion and apparel industry, but it is not an easy task. Attempting to perfect fit without the right tools can be costly and time consu

Lectra • 9th May 2019

The micro-factory: the key to surviving and thriving in an on-demand world

A micro-factory is an end-to-end solution that enables the ability to seamlessly pass data throughout the supply chain, taking you from design to print to cut in no time. With every piece of the supply chain in one place, you can keep your entire production process in-house, saving time and money.

You may be thinking that a micro-factory is expensive and difficult to implement, however, the benefits are endless, the return on investment is high and it’ll be easier to meet consumer demands, aidi